Digital transformation

Seven points to consider when introducing artificial intelligence to provide front-line customer service support at your institution, by Paul Mahoney

Gary Burnett offers five pointers on when and how teaching in virtual reality worlds can successfully enhance learning

Will Shüler identifies three challenges of integrating augmented reality into the classroom and shares advice on how university tutors might navigate them

To understand how HE can incorporate AI successfully, we need to think about how humans will interact with the technology and change their behaviour, says Ben Swift

Helping students make good academic choices fuelled by their career aspirations before they start studying is crucial – and a well-designed chatbot can be very useful

The key to promoting the uptake of new edtech tools and teaching innovation among faculty, based on research

By using data from job postings, course catalogues and students’ CVs, AI can help people address skill gaps and plot their educational journeys

Getting VR right at a sophisticated level requires a hefty mix of hardware, pricey developers, rock-solid internet and suitable pedagogy – but there is a way forward

Artificial intelligence, or machine learning, can support complex analysis and advance quality research, but only when used carefully. John F. Wu shares advice on how machine learning can empower researchers

Artificial intelligence (AI) has the potential to improve the way students receive assessment feedback. Elizabeth Ellis explores some of the ways in which AI can help students